• Where can I review my account?
• Can I get an account with more than 10 names?
• Can I use my email address to create more than one account?
• How do I change my email?
• How do I pay for someone else's account?

Passwords

• I forgot my password. How do I get it?
  
• I tried to recover my password and it wasn't sent to me. Why?

Names

• Can I transfer a name to a different account?
• Can all my names be online at once?
• Can I recover a chat name that I deleted?
• How do I add or remove a chat name?
• How do I change the account owner chat name?
• I am trying to add a name that isn't in the Member Directory. Why is it unavailable?
• Why can't I create a name with a dot or hyphen?
• Can I start my own account with the chat name someone gave me?
• What does it mean when I lock a name?
• What does it mean when I restrict a name?

Privacy

• Is there anyway that my account can be hacked, and my password stolen?
• I told my ex-boyfriend/girlfriend/friend/co-worker my password and email address. The scoundrel(s) went into my account and changed the ownership of the account. Now I cannot get into the account that I paid for. What can I do?
• If someone gets into my account, can they see my credit card information?
• If I am looking at the My Profile or My Account pages while chatting, can other people see them?

Penalties & Warnings

• How do penalties and warnings work?

Add-Ons

• How do I sign up for Add-Ons?
• I bought an add-on but I can't access it. Why?
• Will I be able to chat if I don't pay for my Add-Ons?
• How do I cancel my Add-Ons?

Referral & Friends

• How does the Friends Referral Program work?
• Can I use my bonus to pay for my account?
• How do I make sure I've gotten credit for a referral?
• How can I receive my bonus?

Getting Support

• Where do I submit a request for billing or technical help?
• I've submitted a support request and received a ticket. Where do I check the status of my ticket?
• I haven't filled out a VPchat Support form recently. Why have I received email from VPchat Support?
• I filled out a VPchat Support form and received a ticket number. Why haven't you emailed me the answer to my question?

Chat Chits

• How do I check my Chit balance?
• How do I accumulate Chits?
• What happens to my Chits if my account is suspended or closed?
• Will I accumulate Chits as a guest?
• How do I transfer Chits?
• What do I do if I transferred Chits to the wrong chatter?
• I think my Chit balance is incorrect. What can I do?