We do not read your private communications. We respect the confidentiality of your communications in private chat rooms and via instant messages. We do not monitor any private communications, nor do we provide any kind of mechanism for others to do so. We will not share any of your direct communications with Halsoft except to comply with valid legal processes such as search warrants, subpoenas, or court orders. The only other exceptions are the protection of Halsoft's rights and property or during emergencies when we have reason to believe physical safety is at risk.
We do not use any information about where you go while chatting, and we do not give that information to others. We do use aggregated navigational information to understand how our members as a group use the service. We may also share this statistical information with our partners or other outside companies. We do not keep track of where you go on the Web. The Web sites you visit may have their own privacy policies or no policy at all. We encourage you to review the policies of Web sites you visit before providing them with any personal information.
We do not give out your telephone number, credit card information, or email unless you authorize us to do so. The billing information you provide, specifically credit card or bank account numbers and your address, are kept secure and separate from other account information such as member names, public profiles, and home pages. Member names and email addresses are kept at Halsoft for communication purposes. We will not disclose that information to a third party unless you authorize us to do so. We also collect other information for internal purposes. For example, we may keep records in your account history of your complaints about other members' behavior and any reported violations of our Terms of Service and/or Community Guidelines. We may also automatically query your computer to gather information about your modem speed or operating system to help us improve the product. We may also use zip code information to provide localized information in certain rooms. We will release specific information about your account only to comply with valid legal processes such as search warrants, subpoena, or court order, or in special cases such as a physical threat to you or others.
We may use information about you or your computer to block access to our service if you have violated our terms of service. For example we may selectively block IP addresses or groups of IP addresses. We may use information you give us to detect attempts to open accounts or make payments with fraudulent credit information. We may use information about your computer to detect attempts to abuse our free trial subscriptions.
Never give your password to anyone. Never give your billing information except to facilitate a purchase.
Make your password at least 6 characters in length. Create a password that includes a combination of numbers and letters. Be sure to use different passwords for each Member name on your account.
If for some reason someone gets your password, go immediately to https://reg.vpchat.com/VP/account and change your password. Also change the passwords for any other Member names on your account.
Filling in your identity information can be a good way of connecting with other members of the community, but be aware that this information is public. It's a good idea to avoid including information that could allow people to find you offline.
Never download files unless you know what they are and who sent them to you. Computer viruses and destructive programs that could cause your computer to divulge personal information are often transferred in cleverly disguised files.