Chat Help

Changing Name Status

You must be the primary account holder to change name status. Click on the "Account Info" button at the top of the page. Sign in. Select "Change name status" from the left column. You'll see a list of all member names on the account, with options to lock, restrict, and change the account owner.

• Locking a name prevents it from being used, but keeps the name in our records. When a member tries to use a locked name they will be unable to enter the community. When you unlock a name, it's available for use again immediately.
• Restricting a name prevents from being used to enter the Adult community. This is a great way to ensure that kids participate in a safe community.
• Changing account status gives account responsibility, but not payment responsibility, to a different member name. Emails will still be sent to the address given at registration (although you can change that email address). Changing account status is the only way to change the account owner's member name. To do this, add a name, change it's status to owner, then remove the original name.

Once you've made changes, click "Apply Changes" and a message will confirm that the changes have been made. All changes are immediate.